At Planet Rovers, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.
When you register an account with us, you will transfer personal information to us, such as your name, address, date of birth, phone number and e-mail address and information relating to booked activities or products. By registering your account, you provide consent for us to send you messages and documents through electronic means. By registering an account with us, you also permit us to send you our regular newsletters and updates about specials and other announcements. You can at any time unsubscribe from receiving such messages through an included link. When you book an activity, personal information will be transmitted to the relevant supplier or service provider, who may be located abroad including in countries without an adequate level of data protection. When you book an activity you also permit the relevant supplier or service provider to send you related information. If you do not provide Personal Information when purchasing one of our products or services, we cannot confirm your purchase or fulfill your booking.
When you visit Planetrovers.com, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information such as your website searches and bookings. For example, if you frequently visit Thailand and India, we may send you special notices listing deals and popular products for those destinations. If you are subscribed to any of our email marketing communications – including newsletters and destination alerts, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home country.
You can contribute to the site in a number of different ways, including writing reviews, uploading photos, filling out your public profile, and rating other users’ contributions. We may store these contributions (your “Content”), display them to other users, and use them for promotional purposes. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.
Planet Rovers frequently sponsors promotions and sweepstakes to give Website members the opportunity to win great travel and travel – related prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the Website.
When you pay for booked activities using an online payment method (VISA, Credit/Debit Card etc.), the payment will be processed by a payment solution provider we select in our sole discretion. We do not store credit card information.
If you connect to Planet Rovers using Social Login (Facebook, Twitter, Google+, Instagram etc.), we may also collect information that you have chosen to make available in your privacy settings, including Personal Information such as your email address and username, Other Information such as your profile picture and friend lists, and any other Personal or Other Information you have chosen to make available.
“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.
Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites. To learn more about changing your browser’s cookie settings, please see the appropriate informational link:
- Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Cookies-frequently-asked-questions
- Firefox: http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
- Safari: http://support.apple.com/kb/PH5042
Third-Party Cookies: We also use third-party advertising companies to serve ads while you are visiting our websites and we permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Such advertisers do not have access to the information we collect through Planet Rovers cookies. To opt out of this targeted online advertising, please click here. Other companies’ use of their cookies is subject to their own privacy policies and not ours.
We use your personal information in the following ways
- To provide you with the information you request about our products
- To send you email marketing messages and information
- To fulfill your bookings
- To confirm your purchases
- To ensure you are correctly billed
- To measure and track demographic details about our customers
- To target content on our website to more closely match your interests
- To target the appropriate content for email marketing messages to better match your interests
We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.
We also share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound by an obligation of confidentiality and with other third-party marketing partners.
We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our website. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see.
We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information, as long as it is so combined.
We may send to you marketing emails with information about Planet Rovers deals, destination and product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes.
If you are no longer interested in receiving future email marketing communications from Planet Rovers, you have several choices for opting out of future mailings:
- You may unsubscribe at any time by following the directions and link included in each email marketing message we send.
- You may email unsubscribe[at]planetrovers[dot]com and request to be unsubscribed by including your name, email address, and the words “unsubscribe” in the subject or message body.
Please note that, even if you opt-out of receiving future marketing communications from Planet Rovers, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. If you make a booking or purchase at one of our websites, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.
Some suppliers or service providers may operate in countries or states that do not have laws or regulations for the protection and safeguarding of Personal Information. Planet Rovers seeks to take reasonable steps to persuade all its suppliers or service providers to adopt and adhere to privacy policies that are substantially similar to this one. However, please be aware that Planet Rovers is not in a position to force adherence, so we will rely on you and our other Customers to inform us if your privacy is not being adequately protected by our suppliers. Planet Rovers may then seek to take steps (including severing its relationship with offending supplier or service provider) to help prevent other occurrences.
At Planet Rovers we seek to maintain the integrity and security of your Personal Information.
We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL). SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process happens when you make travel purchases on the Website.
We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.
However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Planet Rovers will not be held responsible for events arising from unauthorized access to your Personal Information. Planet Rovers will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Planet Rovers and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.
For some Planet Rovers services you can access and update your registration and Personal Information online.
LAST UPDATED: 5 June, 2015